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Date of Award

Spring 1994

Rights

Access perpetually restricted to EWU users with an active EWU NetID

Document Type

Thesis: EWU Only

Degree Name

Master of Public Administration (MPA)

Department

Master of Public Administration

Abstract

The Bureau of Mines Spokane Research Center was formed in 1951 and has responsibility for mine safety, waste disposal, and the protection of ground water. In 1992 the SRC instituted a Total Quality Management hybrid program-- Quality Improvement. Utilizing the case study method of analysis, this thesis ascertains the compatibility of Quality Improvement with traditional basic bureaucratic characteristics espoused by Max Weber.

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