Off-campus Eastern Washington University users: To download EWU Only theses, please use the following link to log into our proxy server with your EWU NetID and password.
Non-EWU users: Please talk to your local librarian about requesting this thesis through Interlibrary loan.
Date of Award
Spring 1994
Rights
Access perpetually restricted to EWU users with an active EWU NetID
Document Type
Thesis: EWU Only
Degree Name
Master of Public Administration (MPA)
Department
Master of Public Administration
Abstract
The Bureau of Mines Spokane Research Center was formed in 1951 and has responsibility for mine safety, waste disposal, and the protection of ground water. In 1992 the SRC instituted a Total Quality Management hybrid program-- Quality Improvement. Utilizing the case study method of analysis, this thesis ascertains the compatibility of Quality Improvement with traditional basic bureaucratic characteristics espoused by Max Weber.
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Recommended Citation
Flamer, Keith R., "Bureaucratic characteristics and TQM: are they compatible? A case study of the Bureau of Mines Spokane Research Center" (1994). EWU Masters Thesis Collection. 825.
https://dc.ewu.edu/theses/825
