Off-campus Eastern Washington University users: To download EWU Only theses, please use the following link to log into our proxy server with your EWU NetID and password.
Non-EWU users: Please talk to your local librarian about requesting this thesis through Interlibrary loan.
Date of Award
Access perpetually restricted to EWU users with an active EWU NetID
Thesis: EWU Only
Master of Science (MS) in Dental Hygiene
Ann O'Kelley Wetmore
The American Dental Education Association (ADEA) and the Commission on Dental Accreditation (CODA) recognize a need for health care professionals to demonstrate proficiency in interpersonal communication. This pilot study investigated the implementation of a communication skills module for dental students in their second year of training (N=45) to enhance their communication and interpersonal skills. I utilized a skills-based approach with realistic clinical scenarios, and videotaped role-playing in which peers as “patients” providing feedback to the “dentist.” Data analysis of Likert-type pre, post, and one-year post assessment scores, Likert-type peer “patient” assessment scores, and role-playing/instructor rubric scores, based on the Kalamazoo checklist, were used to determine that a communication module with role-playing and videography is an effective method for teaching communication skills and improving students’ perception of their own communication skills. Rubric scores as well as peer assessment scores were correlated, suggesting their use for proving competency and as potential outcomes measurement tools. In addition, students found that portraying the “patient” during role-playing was effective in gaining the patient’s perspective. This pilot study used a one-session communications module; however, a more thorough training module incorporated into all 4 years of dental school is recommended.
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.
Anyan, Alisha K., "Implementation of a communication skills module at the University of Washington School of Dentistry: pilot study" (2012). EWU Masters Thesis Collection. 11.